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Refund Policy

Since Pixerz.com is offering non-tangible irrevocable goods, we do not issue refunds once the order is completed and product is downloaded.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:


Individual Downloads

An individual download may be eligible for a refund, if it meets any of the following criteria:

Duplicate Download: If an identical image/size is accidentally downloaded multiple times.

Failed Download: If there is a technical problem preventing the successful download of the image. This may include a corrupt file, unexpected removal of image, or site technical difficulties. Please note that support must be contacted before a refund can be requested.

Poor Quality: This may include compression artefacts, noise, copyright infringement, blown highlights, hot pixels, or any other major quality defect. (Must be confirmed by a site administrator)

Refund Method

In the case of a member image refund, we will return the appropriate number of credits to your account.

For all other refunds, we will return your money via the original purchase method. If you purchased with PayPal, we will refund the full amount to your PayPal account. In the case of a credit card purchase, we will return the full amount to your credit card.

Please note that refunds may take several days to process, depending on the nature of the purchase. Credit card refunds may take up to a full week to be accurately reflected on your card.